Who we are

Our website address is: https://www.transporteast.gov.uk.

This page explains how we use any information you give to us and the ways in which we protect your privacy.

The Data Protection Act

Under the General Data Protection Regulation (GDPR) (EU) 2016/679, we have a legal duty to protect any information we collect from you. We do not pass on your details to any third party unless you give us permission, or if we are legally obliged to do so, or it is for the prevention or detection of crime or fraud.

Information you provide to us

Your privacy is important to us. We take care of any personal data you provide us through the forms on this webiste. Personal data includes information about living individuals who can be identified from the data we hold about them.

Our reasons for using personal information include:

  • delivery of services to you e.g. responding to a query
  • helping us to improve and plan new services e.g. consultations
  • managing our services
  • monitoring the quality of our services
  • complying with laws that require us to provide personal information to other organisations, such as health organisations and courts

Usually we will ask for your consent to use your information for example personal data provided when responding to a consultation or asking to receive information from us.

Your rights

You have several rights regarding your personal data. These are:

Access to records: You can ask for copies of information we hold about you.

Correction of inaccurate information: If you think information we hold about you is inaccurate or incomplete, you can ask for this to be corrected.

Portability: You can ask us to provide any electronic data we may hold about you in a format that allows you to transfer it from one service to another.

The right to erasure: (also known as the right to be forgotten) You can ask for personal information we hold about you to be deleted or removed in some circumstances.

Objections: You can ask us to stop processing your information for certain purposes, such as direct marketing.

Restrictions: You can ask us to restrict the processing of your data, even though we still hold it.


Transport East has a range of security controls in place to safeguard the personal data we process, including:

  • encryption of data (and other methods to make personal data not identifiable as it is shared and stored)
  • controls on access by personnel
  • audit and training

How long do we keep your information?

We will only keep your personal data for as long as we need to provide services or fulfil our obligations, and to comply with any legal requirements for keeping certain types of data. We will destroy any data held within 5 years of it being provided.

Who will we share your information with?

We will not sell or give personal information to any other organisation for direct marketing purposes without your consent.

Transport East has contracts with some other organisations to help us provide services in certain areas, or to manage information. Those contracts and other arrangements have procedures in place which require the organisations to comply with data protection law so that the information will only be used to discharge those functions.

We will not share your personal information with third parties unless we have a legal duty to do so.

Information we monitor about visitors to our website

We use cookies on this website. A cookie is a text file sent to your browser and stored there. This enables the web server to recognise your computer when you revisit our website.

Our site uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site. During the course of any visit to our site, the pages you see, along with a short text file called a 'cookie', are downloaded to your computer.

Many websites do this, because cookies facilitate useful features such as the ability to identify whether a user has successfully logged into the site or to find out whether the computer (and probably its user) has visited the website before which helps us to keep our website relevant, easy to use and up-to-date.

We use cookies for things like collecting website usage data which help us to improve the website and to display more relevant content to users based on previous sessions spent our website.

External links

This website contains links to other external websites. This privacy policy applies only to our site, so you should always take care when you are moving to another site and read the privacy statement of any site which collects personal information. We accept no responsibility or liability for these sites.